Social CRM in the Cloud – Utilizing the Social Stream to Engage, Connect, and Communicate
ConsultCloud develops solutions within your business processes by utilizing Social Media to tap into the relevant channels to connect with prospects and customers, respond to posts, provide updates and information, and to collaborate and share data and resources.
We also can build Social CRM products, services, and solutions for deployment on Facebook, Twitter and the AppExchange. ConsultCloud can help transform your customers into your biggest fans and establish loyal communities.
With the Social Stream flowing at such a rapid pace, it’s essential that Companies take a proactive approach to track and achieve customer satisfaction, and to respond to any issues before they escalate.
ConsultCloud can help create a multi-channel solution to capture and deliver essential social information to integrate with your environment and support strategy.